When running a historical report, the customers system generates rtmt alerts such as. X version, we are unable to see reports under chat, email, inbound and outbound folder. Historical reports user guide for cisco unified ccx and. Historical reports user guide for cisco unified ccx and cisco. This includes the deployment of cisco unified contact center express and cisco unified ip interactive voice response ivr cisco unified ccx and cisco unified ip ivr as contact center solutions. Cisco unified contact center express uccx initial setup. Contents ii cisco unified ccx historical reports user guide, release 7. This specification is cisco proprietary and a device manufacturer requires a cisco license agreement in order to develop mobile devices with this technology. Uccx cuic historical reports issue we upgraded our uccx server from version 9. The information in this document is based on these hardware and software versions. Enroll now at global knowledge to master all the essential cisco uccx skills from capacity planning to choosing product features and installation. Hello community, just before we start pushing windows 10 installs on the workstations, is uccx historical reports supported. Or navigate to tools database control center replication servers and you will likely be greeted with this happy little declaration in case you cant read the message below. Cisco unified ccx also offers reports from a realtime perspective, report gadgets for cisco finesse and reports from a historical perspective.
These codes are also displayed in cuic reports as well, most commonly in agent state detail report. Deploying cisco unified contact center express cuccxd. It was already installed when i started this process, so i dont have any tips on this. The cisco compatible extensions ccx specification describes a list of functional extensions to the ieee 802. Network services and see if the cisco unified ccx database is showing as out of service for either node. Cisco unified contact center express administration and.
Feb 24, 2011 you need to know that historical reporting user under the tools menu in uccx is not related with standard plugin came with uccx cisco unified ccx historical reports, so im confirming that the change of password will not affect the standard functionality in the historical program plugin cisco unified ccx historical reports. Cisco unified ccx historical reports user guide release 10. Attached is the ss from cuic, you just need to expand reports and then run the required reports from unified ccx historical folder. Oct 22, 2015 hi, simply install the finesse language cop file from below location based on your uccx version. Create an odbc connection to connect to cisco uccx server. The problem is cisco requires this program to be run with administrator rights, and these are just standard users using the software. Cisco unified ccx historical reports user guide release 10 tem. From the unified ccx supervision download web page, click the. Querying cisco unified contact center express uccx. Required information missing in cisco unified ccx report description guide for release 11. Disclaimer this page is not a piece of advice to remove cisco unified ccx historical reports by cisco systems, inc. Cisco 500051 exam tutorial, 500051 practice questions.
Cisco unified contact center express reporting guide. If it exists on your system the cisco unified ccx historical reports app will be found automatically. Vistapoint acd module wreporting iq netsolutionsiq. Uccx cuic historical reports issue cisco community. Let it central station and our comparison database help you with your research. Aubert, you can see the reason codes on finesse supervisor desktop in real time.
Check the number of active calls in the cisco unified ccx system. I believe the hrc or historical reporting package needs to be installed in the uccx server. Designed for operator pools and call centers of up to 100 agents. Bug information is viewable for customers and partners who have a service contract. There are many and sometimes very strict regulations governing what are sometimes termed nuisance calls, or abandoned calls, and this facility allows administrators to keep their campaign performance within the prescribed guidelines. To build my file string, i went to file dsn add and then specified the filename, and followed the guide above, and finally saved. Historical reportingto perform historical reporting tasks, including. The time now cisco unified ccx historical reports unexpected. It is an automated call distribution acd scheme based on ip that queues and distributes incoming calls intended for customers agents of cisco unified. Vistapoints acd module is an affordable call queuing and routing solution for cisco uc customers. Option 2 register a cpic on laptop used to connect to vpn and register it with the following configuration. You can download and access the rtr client from the unified ccx.
Navigate the list of programs until you locate cisco unified ccx historical reports or simply activate the search feature and type in cisco unified ccx historical reports. After doing so, we lost the ability to create reports. Unified communications contact center express implementation. Chapter 4, sharing cisco unified ccx historical reports on the web explains how you can make cisco unified ccx historical reports available to users over the web chapter 5, exporting historical data to a data warehouse explains how to export cisco unified ccx historical reports data to your own data warehouse chapter 6, creating. When you go to reportsstock reportsunified historical reporting, we see the folders for chat,email, inbound and outbound reports but there are no reports under these folders. Run various historical reports and live data reports. Download limit exceeded you have exceeded your daily download allowance. Cisco historical reporting software cisco password decryptor v. After you perform the initial download of the realtime reporting. Install cisco informix driver on server you will be querying from. Unified contact center express 10 linkedin slideshare. Download latest actual prep material in vce or pdf format for cisco exam preparation.
If so, how do i go about configuring supervisors to access reports. Cisco unified contact center express uccx is a contact center in a box, providing a customer interaction management solution for up to 400 agents that is safe and simple to deploy. Jun 09, 2014 install cisco informix driver on server you will be querying from. The only thing that needs to be done when you run the tool is to fill in the uccx server address. Repair historical report client launcher error windows 10. Registered users can view up to 200 bugs per month without a service contract. Cisco unified contact center express reporting guide, release.
Navigate to tools database control center replication servers and you will likely be greeted with this happy little declaration. Heres something else that was passed on download client. Reports viewspermalinks grid gauge chart data sources ucce historical ucce real time uccx cvp social miner live data scheduler report definitions query types sql query anonymous block stored procedure web sockets value lists collections user synchronization fields parameters reporting services finesse dashboard data sources ucce historical. Cisco cisco unified contact center express historical reports. Rtmtalertstandalonecluster historicaldatawrittentofiles module name. Cisco unified contact center express historical reporting. After you perform the initial download of the realtime reporting java plugin, nonadministrative users can. Queue size0 total number of lost records300 please check d appid. Configuration example unable to run the historical reporting client report after uccx upgrade. This module provides a complete description of the cisco unified ccx installation process, the configuration required, with an overview of most common configuration web pages, and describes the call flow processes needed to establish a call on cisco unified ccx. Download the msi file, found on the server under tools plugins cisco unified ccx desktop suites. Posts about historical reports written by amyengineer.
Uccxd unified contact center express and unified ip ivr. Therefore, a report run using unified ccx realtime reporting and a report run using cisco supervisor desktop may not display the same information for a given statistic. Cisco historical reporting software free download cisco. Jun 16, 2017 here i followed the guide create an odbc connection to connect to cisco uccx serverthe built in user account is uccxhruser, and the password for this can be set under ccx admin tools password management. Import of stock reports to apply a patch if you import stock reports from unified intelligence center, then run the cli command utils uccx synctocuic permission all to reset the permissions of the user groups. Cisco uccxd deploying cisco unified contact center. The campaign management interface provides a facility for the campaign administrator to modify many aspects of the outbound campaign. Go to uccx serviceability tools control center network services and see if the cisco unified ccx database is showing as out of service for either node. Cisco unified ccx administration guide, release 10. Learn about the cisco unified contact center express unified ccx product and all of its associated client applications and scripting tools.
The script then either includes or references a list of switches, routers or may desire the use of functions in relation to the database population. Unable to run the historical reporting client report after. Permalink url gadget historical reports step 1 copy cuic html permalink step 2 use the sample code and save in a web server step 3 cuic. Cisco unified ccx historical reports user guide, release 7. Chat agent detail report chat agent summary report chat csq activity report. Cisco unified contact center express unified ccx helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capabilityrich journeys for your customers, across time and channels. Cisco agent desktop and cisco supervisor desktop do not use the same calculations or data display methods as those that unified ccx realtime reporting uses. Realtime reports are accessed from the administration and supervisor web pages, and historical reports are accessed from cisco unified intelligence center cisco unified ic. Unified historical reporting, we see the folders for chat,email, inbound and outbound reports but there are no reports under these folders. During uninstallation, the installer asks permission to install some files. Screen shot below shows agent002 handling voice, email, chat in this sandbox contact center. Cisco unified contact center express historical reporting guide, release 11. This course provides you with handson experience and knowledge of tasks typically performed during contact center deployment. When considering your options you will find that vistapoint acd fills the void between ciscos.
You need to know that historical reporting user under the tools menu in uccx is not related with standard plugin came with uccx cisco unified ccx historical reports, so im confirming that the change of password will not affect the standard functionality in the historical program plugin cisco unified ccx historical reports. Here i followed the guide create an odbc connection to connect to cisco uccx serverthe built in user account is uccxhruser, and the password for this can be set under ccx admin tools password management. Repair historical report client launcher error windows. Historical reports from the unified ccx release 11. We compared these products and thousands more to help professionals like you find the perfect solution for your business.
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